People still call a med spa — at nine at night, on Sundays, and while your coordinator is already on the other line. Those callers don't leave voicemails and they don't try twice. They call the next spa. This makes sure there isn't a next spa.
Caller: “Hi — I saw your post about lip filler. How much is a consult?”
Agent: “Consults are complimentary. I have Thursday at 2 or Saturday at 10 — which suits you?”
Not a phone tree. Not “press one for appointments”. The caller speaks normally — and so does the agent.
Run it after-hours and Sundays, as overflow when your line is engaged, or on every call. Most spas start with after-hours and widen it once they see the log.
Checks live availability, offers real slots, confirms — and a text confirmation arrives before the caller hangs up.
Follows the caller's language, including when a family member takes over mid-call.
Anything clinical, any complication, any complaint, or a caller who simply wants a person — it transfers or takes a callback and alerts your team instantly.
Audio, transcript, and a two-line summary of what the caller wanted and what happened — in a log you can open any time.
Callers dial the number on your Instagram bio and your Google listing. The routing sits behind it — nothing you've printed changes.
A booked consult isn't revenue until someone turns up, and a quiet lead isn't lost until you stop writing. This is the part that makes the phone worth answering.
A text 24 hours before and again 2 hours before, with one-tap reschedule instead of a silent empty chair. Usually the single largest recovery in the whole system.
Consults that went quiet get three short, well-spaced nudges across a week — what a diligent coordinator would do if she ever had the time.
A request a few hours after the appointment, while they're still admiring the result. Google reviews are how the next client chooses you.
Name, number, what they asked about, source, outcome — one readable record, updated automatically, instead of scrolling back through weeks of voicemails.
A payment link can ride along with the booking confirmation through your existing provider, if you want deposits cutting no-shows further.
Calls in, consults booked, no-shows prevented, follow-ups recovered, reviews collected — the system's case for its own existence, in plain numbers.
This is the most oversold product in the market right now. You should hear the limits from us before you pay — not discover them after.
On a poor connection or a very heavy accent, it will occasionally ask a caller to repeat themselves. It's built to hand over rather than guess.
Particularly older clients. The agent transfers the moment they ask — but expect a share of your callers to prefer your staff, and plan around it.
Getting an agent to sound right takes real testing. We take the extra week rather than put something live that embarrasses you on its first call.
If you aren't getting calls, this isn't your problem to solve and we'll say so. It recovers demand you already have; it doesn't create demand you don't.
Yes. It introduces itself as the spa's assistant. Pretending otherwise costs trust the moment someone works it out, and it's never worth it. In practice, callers care far more that someone picked up at all.
Clinical language is detected and the call escalates immediately — transferred to your designated number with an instant alert. This path is built first and tested until it triggers reliably, before anything else goes live.
Only the ones you've approved, worded the way you approved them. Anything it hasn't been given, it says it will check — it does not guess at what a treatment costs.
No to both. The routing sits behind your existing number, and the booking connects to the calendar your team already uses.
With an agent built on your real details and a number you can call yourself — judge it with your own ears before committing to anything. The 15-minute call sets it up.
We'll build an agent on your spa's details and give you a number to call — judge it with your own ears, not our claims.